Refund Policy
Thank you for shopping with EZGI STORE LLC! We hope you are delighted with your skincare products. However, if you are not entirely satisfied with your purchase, we're here to help.
This Refund Policy applies to all products purchased from EZGI STORE LLC, located at 30 N GOULD ST STE 20690, SHERIDAN, WY 82801, with EIN 36-5144397, through our website www.ezgistore.com.
1. Eligibility for Returns & Refunds
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Timeframe: You have 15 days from the date you received your item(s) to initiate a return. To be eligible for a refund, your item must be returned within this period.
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Condition of Item: To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging, with all seals intact.
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Rationale for Skincare: For hygiene and safety reasons, we cannot accept returns of skincare products that have been opened, used, or have their protective seals broken, unless the product is defective or damaged upon arrival.
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Proof of Purchase: To complete your return, we require a receipt or proof of purchase (e.g., order confirmation email, packing slip).
2. Non-Returnable Items
The following items are generally not eligible for return or refund:
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Gift cards
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Products marked as final sale or clearance.
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Products that have been opened or used (unless defective or damaged upon arrival – see Section 3).
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Items not purchased directly from EZGI STORE LLC.
3. Damaged or Defective Products
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If your product arrives damaged or defective, please contact us immediately upon receipt (within [e.g., 48 hours] of delivery) at contact@ezgistore.com with the following information:
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Your order number.
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A clear description of the damage or defect.
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Photographs or a video clearly showing the damage or defect.
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We will assess the situation and, at our discretion, may offer a replacement, a full refund, or store credit, and provide instructions for returning the damaged/defective item if necessary. We may require you to return the damaged/defective item before processing a replacement or refund.
4. How to Initiate a Return
To initiate a return, please follow these steps:
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Contact our Customer Service team at contact@ezgistore.com within the eligible return timeframe.
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Provide your order number and the reason for your return.
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Our team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back. Please do not send items back without an RMA number.
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Carefully package the item(s) in their original packaging to prevent damage during transit.
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Include a copy of your proof of purchase and the RMA number inside the package.
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Ship the package to the address provided with your RMA instructions.
5. Shipping Costs for Returns
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Customer Responsibility: For returns due to a change of mind or incorrect product selection by the customer, you will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
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Our Responsibility: If the return is due to our error (e.g., wrong item shipped, damaged or defective product), EZGI STORE LLC will cover the return shipping costs. We may provide a pre-paid shipping label in such cases.
6. Refunds Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
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Approved Refunds: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within [e.g., 7-10 business days]. The time it takes for the refund to appear on your statement may vary depending on your bank or credit card company.
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Rejected Refunds: If your return is rejected (e.g., item is used, opened, or outside the return window), we will notify you and the item may be returned to you at your expense.
7. Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [Your Customer Service Email Address].
8. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item for a refund (subject to our return policy) and then place a new order for the desired item.
9. Contact Us
If you have any questions about our Refund Policy, please contact us at:
EZGI STORE LLC contact@ezgistore.com